All residents are required to report any maintenance issues or concerns, especially when it may impact the health, safety and security of other resident(s). Students can submit maintenance and repair requests online. Housing Services employs staff who take care of the residence buildings, including day-to-day cleaning and maintenance services. Repairs are carried out during business hours (Monday to Friday, 9am to 4pm) in priority sequence. Maintenance requests are normally addressed within three business days, however students should expect a slightly longer response time during peak periods such as September.

Facility Emergencies and Urgent Repairs

Students should immediately report any facility related emergencies to their Housing Services Office.  After hours, please contact the Don on Duty (DOD) in your building. Emergency situations include: floods, power outages, heating issues, broken doors or locks that prohibit access to your room/suite, broken glass, no elevator service, etc.

Room/Suite Cleanliness

Students are responsible for keeping their room/suite in a clean and orderly condition, to maintain a standard of cleanliness that creates a hospitable environment for all residents and adheres to Health and Safety regulations.  Kitchen appliances are not permitted in residence rooms. Students are only permitted to keep a small compact refrigerator in their room.  Kitchen appliances, located in suites and common areas, must be used in a safe, responsible manner. All students share responsibility for the cleanliness of the common rooms, kitchens, washrooms, and other shared space within the room/suite and building.  All residence rooms/suites will be inspected at least once per term.  Failure to comply with cleaning standards may result in sanctions and additional cleaning fees.

Damages

Students are financially liable for any damage to items found in their residence rooms and common areas, as well as any missing furniture and fixtures.  Students will be charged the full cost of repairing any damages and replacing any missing items.  If Housing Services cannot determine which resident is responsible for the damages, all members of the community (e.g. suite, house, floor) will be charged for the required repairs or replacement items.

Renovations 

York University and Housing Services are engaged in several construction and renovation projects across campus and in the residence buildings.  Although the University will take measures to minimize the impact on the community, there may be noise, dust and disruption to services while these improvements are underway.