The Housing Services department employs staff that manages the physical residence building. Housing Services is responsible for providing day-to-day cleaning and maintenance services in the residence building. Housing Staff are also available at the Housing Complex office to receive courier and parcel deliveries, handle maintenance and key requests and other general housing inquiries.
Housing Services Repair staff will carry out most routine repairs and may gain access to residence rooms during normal business hours without the resident having to be present while maintenance is carried out. Other maintenance staff will be called when specialized trades work such as plumbing, electrical and cable repairs are required. York trades persons wear ID badges and externally contracted workers are accompanied by Housing or Residence staff and are authorized to enter your room following procedures that respect your privacy while carrying out their duties. Repairs are carried out during business hours (9am to 4pm, Monday to Friday) in a priority sequence. Maintenance normally responds within three working days, but you should expect a longer response time during September when there is a higher volume of requests after the move-in period. If you don’t allow repair staff access to your room, then you’ll have to resubmit your maintenance request and wait in queue.
Please see the Undergraduate Residence Occupancy agreement for more information.